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CAREERS AT THE PALMS HOTEL & SPA MIAMI BEACH

Welcome To The Palms Family

Welcome to the team at our award-winning, sustainably luxurious, oceanfront resort in the heart of Miami Beach. We are glad to have you with us & look forward to seeing you flourish with us in the future.

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Main Inspiration

The beautiful tropical nature, warm waters and white sandy beaches surrounding our hotel inspire everything we do at The Palms – from our décor to the services and products we offer, to the way we operate behind the scenes.

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We Are Family

As a family-owned and independently operated hotel since 1989, The Palms is proud to offer genuine service, caring staff and a family-minded atmosphere, for generations of guests to enjoy time and time again.

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Mission

Our mission is to create a guest experience of total well-being, inspired by nature. To provide an environment that is good the mind, body and soul, while preserving the nature surrounding us.

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Total Well-Being

Offering our guests the opportunity to nurture their body, mind and soul with rejuvenating spa experiences at The Palms AVEDA Spa & mindfully sourced cuisine with local and premium ingredients at Essensia Restaurant & Bar.

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Inspired by Nature

Being inspired by the beauty and health benefits of nature surrounding our sanctuary as expressed in our décor, cuisine, spa experiences, and our sustainability program and initiatives.

Core Values

As a family-owned business, we strive to offer a friendly and compassionate work environment. We are a strong team with a long tenure that feels like family.

As an independently managed hotel, we promote an entrepreneurial mindset of efficient and independent decision-making, creativity, adaptability and resiliency.

As a socially responsible business, we foster individuality and inclusion of all, and strive to have a positive impact on our local community.

As an eco-conscious business, we strive to minimize our business’ impact on the environment with green operating principles.

As a wellness-minded operation, we care for our team members' health and strive to provide a healthful work environment.

Service Standards

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Be Courteous, Be You

  • Be open and welcoming – smile and make eye contact
  • Be authentic – let your personality shine
  • Be professional and refined – embody a 4-Star personality
  • Be consistent in your service – treat everybody with the same standards
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Show That You Really Care

  • Express empathy – show that you care
  • Anticipate needs – exceed expectations
  • Pay attention to details – deliver luxury-style service
  • Do what is right for the environment – participate in our green initiatives
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Work As A Team, Own Your Part

  • Own each request and find solutions
  • Communicate and share information
  • Respect your co-workers & treat them with kindness
  • Embrace camaraderie – enjoy our work family