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FREQUENTLY ASKED QUESTIONS

Answers Made Simple

Below you’ll find the most common questions about The Palms Hotel & Spa. If you don’t see what you need,
call 305-534-0505 (Reservations: 305-908-5479, Toll-Free: 1-800-550-0505).

Accessibility

Yes. All public areas are wheelchair accessible.

Yes. We offer nine ADA-compliant guestrooms featuring single-level bathroom floors, roll-in showers with grab bars and adjustable hand-held wands, lowered vanities, closed-caption TVs, lowered shelving, deadbolts, and peepholes, and options such as visual doorbells and amplified telephones. Reserve ADA rooms in advance by calling 305-908-5479 or 1-800-550-0505.

ADA Amenity Kits (visual doorbells, alarm clocks for the hearing impaired, telephone amplifiers, lamp blinkers) are available on request. Beach wheelchairs and pool lifts are available. Additional ADA equipment can be arranged in advance via third-party rental.

Getting Here & Parking
  • Miami International Airport: ~12 miles (19 km).
  • Fort Lauderdale–Hollywood International Airport: ~27 miles (43 km).

No. Our Concierge can arrange private transfers upon request via email ([email protected]) or phone (305-908-5468).

Valet Parking (tax included): Overnight $50, Daily $31, Restaurant & Spa with validation $21. EV & Hybrid vehicles receive 20% off valet. EV charging is available to guests at $0.55 per kWh. Wedding/event guest rates are listed under Weddings & Events.

Yes, for an hourly fee (availability varies).

You can walk or jog the Beach Walk, ride the free Miami Beach Trolley (8 a.m.–11 p.m., multiple routes including Collins Express), use Citi Bike stations (traditional and e-bikes), hop on Miami-Dade Metrobus (routes 120 & 150 connect to Downtown and MIA), or request rideshare/taxis.

Yes. The Concierge can arrange private transportation, airport transfers, and car rentals ([email protected], 9:00 a.m.–7:00 p.m. daily).

Guestrooms & In-Room Amenities

Yes. Premium resort-wide Wi-Fi is included in the daily hotel fee.

Yes. Each room includes a Julius Meinl® coffee machine and a tea kettle; minibars are stocked with wine, beer, and snacks (items removed are charged per price list).

Yes. All rooms include an in-room safe, iron/ironing board, and hair dryer.

Refrigerators may be available upon advance request, subject to limited availability.

Yes. TVs are powered by SONIFI with Live TV, Google Chromecast streaming (including Netflix and popular apps), movies, music, and more.

Rollaway beds are not available.

Baby cribs are available free of charge (subject to availability).

Select suites feature balconies: City View Junior Suite (private city-view balcony) and Oceanfront One-Bedroom Suites (expansive ocean-view balcony). A limited number of connecting rooms is available—please call Reservations to inquire.

Amenities, Services & Facilities

Yes. Food and beverage amenities can be delivered to guestrooms. Please allow 48 hours’ notice; our Guest Services team will confirm and coordinate delivery. Submit your amenity request here. 

Yes. The fitness room (on the Spa Level) features strength equipment, treadmills, ellipticals, a stationary bike, and free weights. Access is included in the hotel fee for hotel and spa guests. Children under 16 are not permitted. Proper workout attire and shoes are required; use your guestroom key for entry.

Yes. Daily Yoga & Wellness sessions are included in the nightly hotel fee for registered guests. Mats and towels are provided; no advance registration required. Location varies with weather and availability.

Yes. Our business desk near the front desk offer a computer with high-speed internet, a color printer and laptop connection outlets. Use is free of charge.

Yes. The Palms AVEDA Spa is on the lower lobby level of the hotel.

Yes. The Front Desk can exchange foreign currency and traveler’s checks up to $100 per day, per room.

Yes. Tropical Treasures Gift Shop offers beachwear, gifts, specialty coffees, baked goods, snacks, and fresh juices. Hours: 6:30 a.m.–9:00 p.m. daily.

Yes. Use the laundry bag and ticket in your closet. For same-day service, submit items before 9:00 a.m. (returned after 7:00 p.m.).

Yes. Located on the lower level.

No. The Palms Hotel & Spa is a smoke-free property, including guestrooms.

Professional photo/video is not permitted in public spaces or outlets. It is permitted in booked event spaces or guestrooms.

Yes. Storage, handling services, and a luggage scale are available.

Pool & Beach

Yes. We offer an outdoor pool area.

Yes. Poolside Cabanas and Beachside Cabanitas are available and include elevated amenities.

No. Facilities are exclusively for hotel guests or AVEDA Spa guests with a 50-minute (or longer) spa treatment.

Loungers at the pool and beach are first-come, first-served and subject to availability. Personal items may be removed if loungers are unoccupied.

Concierge

Transportation and airport transfers, tours and excursions, tickets, babysitting, restaurant and nightclub reservations, and more. Contact [email protected]
or 305-908-5468 (available 9:00 a.m.–7:00 p.m. daily).

Reservations, Fees & Policies

Check-in 4:00 p.m. | Check-out 11:00 a.m. Late check-out may be available for a nominal fee based on availability. Minimum check-in age is 21.

Policies vary by rate and date. For direct bookings, cancellations are free until 4:00 p.m. (local time) three (3) days prior to arrival; late cancellations or no-shows forfeit one night’s room and tax. Peak dates and packages may differ. Group room blocks follow contract terms.

All reservations must be guaranteed with a valid EMV-chip credit card. For peak dates or reservations made within 3 days of check-in, a deposit equal to the first night’s room and tax is charged at booking and applied to your stay. At check-in, an authorization for room/tax (unless prepaid) plus estimated incidentals for the entire stay will be placed. Cash deposits are not accepted.

American Express, Mastercard, Visa, Diners/Carte Blanche, Discover, and JCB.

The $48 nightly hotel fee (tax included) covers premium high-speed Wi-Fi; Chromecast-enabled in-room streaming; beach and pool loungers, umbrellas, towels, and SPF sunscreen for registered guests; daily wellness classes; fitness center access; unlimited in-room Julius Meinl® coffee; complimentary local and U.S. phone calls; a lobby refreshment station; a business desk with printing; classic and modern board games; and child-friendly beach toys.

For stays June 1–November 30: If South Florida is under a Hurricane Watch/Warning by the National Hurricane Center or a state of emergency is declared, you may cancel without penalty and receive refunds of unused nights where applicable. Early departures incur no penalties. Missed flights or delayed arrivals due to hurricane conditions are refunded for the missed days (or you may extend your stay if available). Mandatory evacuation results in full refund of unused nights. If post-storm damage renders the hotel temporarily uninhabitable, you’ll receive a full refund. Standard cancellation terms apply during Tropical Storm watches/warnings unless covered by the above.

Yes. Prepayments are accepted within 3 days of check-in. Contact Reservations (305-908-5479, [email protected]) with the guest name and stay dates. Cash deposits are not accepted.

  • Room & hotel fee: 14% (7% Florida, 3% City of Miami Beach, 4% Miami-Dade County).
  • Food & beverage: 9% (7% Florida, 2% City of Miami Beach).
  • Retail: 7% Florida sales tax.

Children 12 and under stay free when sharing a room with a parent/guardian using existing bedding. Essensia offers a kids’ menu for guests 12 and under.

Please contact the third-party provider or your travel agent directly to make changes. We’re happy to assist with questions.

Yes. Direct bookers receive access to free rewards (e.g., local tour discounts, gift cards). Rewards are fulfilled by LaaSie, a third-party provider, and apply only to reservations made on our website.

Pets

The Palms Hotel welcomes guests with service animals, in accordance with the Americans with Disabilities Act. Please notify us prior to arrival.

Emotional Support Animals (ESAs), comfort animals, therapy animals, and companion animals that are not certified service animals are not accommodated.

Sustainability

It is our comprehensive environmental policy guiding eco-friendly operations, minimizing impact, and raising awareness of local environmental issues.

We eliminate single-use plastics where possible (e.g., aluminum water bottles; cardboard/bagasse/wood disposables), provide refillable bath amenities, track waste monthly, offer recycling throughout the hotel, and recycle batteries/e-waste and plastic bags/film separately.

We track energy monthly and use EcoSmart Mode green energy management, LED lighting, energy-efficient AC chillers, and motion-sensor lighting; we also offer EV charging stations. Water initiatives include towel/linen reuse, water-conserving toilets, low-flow showerheads/faucets, and eco-toilets that use hand-wash water to flush in one-third of guestrooms.

Surfrider Foundation, Save the Manatees, Coral Restoration Foundation, The Everglades Foundation, and Dream in Green.

Green Globe Certification; Florida Green Lodging 3-Palm designation; USA Today Readers’ Choice awards for Best Eco-Friendly Hotels; and Northstar Meetings Group Stella Awards for Best Sustainability in the Southeast.

Essensia follows a farm-to-table philosophy prioritizing premium local and sustainable ingredients, partnerships with local farmers, and a thoughtful drinks program (sustainably farmed wines, organic cocktails, and craft beers).

Bi-yearly beach cleanups, an internal Green Team, new-hire training on environmental best practices, and guest education via on-site materials and pre-stay communications.

We use PHI-Cell® in-duct air purification systems to naturally reduce odors, pollutants, bacteria, and viruses.

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